GDPR Compliance

Our Commitment to Data Protection

keen-orchard is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we comply with these regulations and what rights you have regarding your personal information.

Data Controller Information

keen-orchard is the data controller responsible for processing your personal data. Our contact details are:

keen-orchard
42 Whiteladies Road
Bristol BS8 2NH
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so. The legal grounds we rely on include:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary to fulfill contractual obligations
• Legitimate Interests: When processing serves our legitimate business interests and does not override your fundamental rights
• Legal Obligation: When required by law

Your Data Protection Rights

Under UK GDPR, you have comprehensive rights regarding your personal data:

Right to Access

You can request copies of your personal data. We will provide this information free of charge, though we may charge a reasonable fee for additional copies or manifestly unfounded requests.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request deletion of your personal data in certain circumstances, including when data is no longer necessary for its original purpose or when you withdraw consent.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability

You can request transfer of your personal data to another organization or directly to you in a structured, commonly used, machine-readable format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling. Should this change, we will update this notice and ensure appropriate safeguards are in place.

How to Exercise Your Rights

To exercise any of these rights, contact us using the details provided above. We will respond to your request within one month, though this may be extended by two additional months for complex requests. We will inform you of any extension and the reasons for it.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls limiting who can view personal data
• Staff training on data protection obligations
• Secure data disposal procedures

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods vary based on the nature of the data and the purpose of processing.

International Data Transfers

If we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or binding corporate rules.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the Information Commissioner's Office (ICO) when required by law.

Right to Complain

You have the right to lodge a complaint with the supervisory authority if you believe we have not complied with data protection law. In the United Kingdom, the supervisory authority is:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

Updates to This Notice

We may update this GDPR compliance notice periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.